FAQ Contact Form Hi, we just need to ask a few questions so we can help you as quickly as possible. Please answer the below What's your name?* First Last How can we help?*I'm having issues logging into my accountI've logged in but can't see my numbersIssues with a voucher redemptionI want to cancelIt's saying my email is already registeredQuestion about paymentsWho are you?How do I know if I've won?Are you a scam? Issues logging into your accountSo you're having issues logging in, don't worry, our cheeky team are here to help! đWhat are you having issues with?*My passwordMy usernameHave you tried resetting your password?*Please SelectNo, how do I do that?Yes, it still doesn't work.Below is a link to reset your password, once youâve completed the form it can take upto 20 minutes for the password reset email to come through to you. Please Click here to open a new window to reset your password.When you reset the password, did you get a reset email?*Remember to check your spam when resetting a passwordPlease SelectYes, I did get the reset emailNo I didn'tDid you check your spam?*Please SelectYesNoBefore we can do anything, you need to check your spam. Otherwise, our support emails will likely go to the same place and any other reset emails we send will.Can't see your numbers?Issues viewing your numbers, lets see how we can help. Silly question, are you sure you're logged in?*If you're currently logged in you'll see a "Logged In" message above this form.Please SelectYes I'm logged inNo I'm notOk, can you log in and have a look. If the numbers are still not showing then please come back to this formWhat syndicate package did you buy from us?*Please SelectA voucher dealA subscriptionHow long ago did you redeem your voucher?*Please SelectUnder 7 days agoOver 7 days agoOk that makes sense, Our voucher deals are only for 1 weekly draw. So once the week is over your numbers won't show. However, if your syndicate won the jackpot we'd call you and this would also show in your dashboard! Having issues with a voucher redemption?Don't you worry your pretty brain, we can sort it!What seems to be the issue?*Please SelectI don't know how to redeem my voucherI've tried to redeem my voucher but it doesn't workIt says my voucher is a duplicateI've redeemed by voucher and not sure what to do nowMmm odd⊠Well that would normally only happen if youâve tried to redeem, got halfway through the redemption process and then something happened like the website paused, your internet dropped for a second or some other magical technical issue. (Gasp for air after a long sentence with no full stops!) Donât worry though, we can sort it pretty easily. Weâll hop on to see if itâs been partially redeemed, if so weâll simply delete that partial redemption and then youâre free to sign back up.Ok the first step is to redeem your voucher. Youâd have been given a unique redemption link when you purchased the voucher. If you havenât been given that unique link by the company you purchased the voucher from then please ask them. Once youâve got the link all you have to do is follow the simple instructions, itâs really easy but if you do have any more issues then please come back here and weâll see what else we can do. Once you've followed the instructions above and if you're still having issues redeeming your voucher then please come back here and let us know. We'll then help further. Once youâve redeemed your voucher youâll need to login. You can do that by clicking the âMy Accountâ link at the top of our website. Once logged in youâre probably close to peeing with excitement and want to see your voucher deal, well on your account page youâll see a button that looks identical to the below: You can see any of your Lottery syndicate Jackpot draw numbers, and Jackpot Scratchcard numbers here. Take a look around your account, and if you have any other questions then come back to this page and ask us anything else, weâd love to help. Already registered?You can only have one account with us, but lets have a look đDoes it say your email already exists when you try to log in?*Please SelectYesNoHave you tried resetting your password to see if you do have an account?*Please SelectYesNoPlease do that first, head over to the login page and click foregotten password. Then check your email and make sure to check your spam. If that doesn't work then please come back to this form. Firstly please try and log in with your email address. If you don't remember your password then enter your email and click forgotten password. If you don't get a password reset email then we'll look into it further. Simply come back here and answer these questions again. You're thinking about leaving us?đ don't leave us. Let's see what we can doThat makes us sad, however if you don't want to be with us then we won't tie you in the basement. To cancel please complete our cancellation process that you can find when you're logged into our account. We can then get the cancellation process started. Please Click here to start the cancellation process. What payment question do you have?Let's see what we can do, our cheeky team are always here to help our members đHow can we help you with your payment question?*Please SelectHow did you get my payment detailsYou took payment from my account without askingI want a refundHow do I cancelWhile we wish we had a crystal ball, we sadly don't have that superpower. If we could we'd buy millions of lottery tickets and be living on an island somewhere. So the only way we could have gotten your payment details is if you or someone with your bank details purchased a service from our website. We also don't store the card details at all, they're all stored by a regulated payment provider. We never see your payment details so it's super secure for you. All our initial purchases are also 3D secure, so youâll be prompted to complete the 3D secure checkout, just an extra layer of security for you! More importantly, if youâre asking the question youâre probably needing some further attention from one of our friendly and ever so slightly cheeky team.If you've purchased any of our games we may not be able to offer a refund, as when you pay we instantly assign you to a syndicate group and that space is allocated to you, not anyone else. However, we can look into it a little further for you if you feel like we've done something wrong. Step 1: You need to cancel your subscriptions. This will ensure no more payments come out while we look into any refund. Don't worry we've made it easy for you! To cancel please complete our cancellation process that you can find when you're logged into our account. We can then get the cancellation process started. Please Click here to start the cancellation process. That makes us sad, however if you don't want to be with us then we won't tie you in the basement. To cancel please complete our cancellation process that you can find when you're logged into our account. We can then get the cancellation process started. Please Click here to start the cancellation process. We can safely say we're not a scam.Far from it. As youâll know by now, weâre a super friendly, very quirky, extremely cheeky team of creatives and fun-loving people here in the UK. All our prizes are real and so is our great feedback. We have over 6000 UK members and growing every day. If we where a scam weâd probably have 6000 people trying to knock our doors down. We love our members which is why weâre constantly giving them freebies and as itâs a privately owned company we truly want everyone to be happy.We love winners!So you're confident and want to know how you'll know if you've won? Well heres the section for you.Well firstly weâll be really excited for you. Then one of the following will happen, we explode with the previously mentioned excitement or: If youâve won part of a Voucher Jackpot Syndicate Deals We call all members of any jackpot winning syndicate personally. We want to hear how excited you are ? If youâve won part a normal weekly syndicate If itâs a jackpot win then we call you, if itâs a normal win then you get emailed so keep an eye on your spam If youâve won a raffle prize Well again, we phone you, we might even hand deliver it, if weâre allowed out of the office If youâve won the monthly freebie prizes Again, we phone you to tell you the good news and ask where you want any prize delivered to. If youâve won any other promotional prizes Really depends on the prize and game, chances are weâll call you, at the very least weâll email you.Who are you?Hi, Weâre Cheeky! This is a little more about us. Weâre Cheeky, what more do you need to know?! Okkk, weâll tell you.Weâre a UK privately-owned company, weâre not a HUGE gambling company with ÂŁbillions, nor a publicly listed company with 1000âs of shareholders. We built everything ourselves which is why sometimes it can be a little higgledy. Weâre learning as we go, having fun, and we really care, it is our lively hood after all. Weâre a creative bunch, very quirky as you may have guessed by now. We live on customer feedback and are trying to build a family of members who enjoy our games, appreciate the freebies we give out and are patient when our website has a wobble. Weâre also starting to work with charities to give more back, saving the world the best we can. If you have feedback weâd love to hear it as we truly do need it to grow. Weâll never be a gigantic gambling company owned by a bunch of globe-trotting CEOs, but weâll hopefully make some waves. Where are we based? Weâre 100% British, like a fine steak! Nom Nom Nom Still need help? Tick this box Lets take a lookOk, so seems we need to get our clever team to look into it further. Can you confirm some information for data protection, then we can take a lookEmail* Your phone number*What's your first line of address and postcode?*Please describe your issues*Please describe everything you've tried*Please attach any screen shots of errors you're seeingAccepted file types: jpg, png.CAPTCHA
